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Why Technical Writers are as Important as Your SME


At the beginning of your marketing strategy, these questions often arise.


You’re in the middle of content calendar creation and ready to start marketing and assigning subject matter experts (SMEs) and writers to each task.


“Why should we have a writer handle these content projects? Can’t our experts write the content?”, you contemplate aloud.


Yes. They could.



They very well could. They could also probably engineer the addition you need to your manufacturing facility or write a custom program to analyze your company’s financial data.



But those tasks aren’t their job. It’s not the context where they’ve honed their skills to grow.



SME Must Focus on Their Critical Job Elements First

Marketing to engineers is not something they are allotted time to do on their growing list of new product development initiatives or client services that demand their time, energy, and efforts.


Technical marketing and writing is a skill, just like engineering and its related specialties.



SME and Technical Writers Bring Thought Leadership


Technical Writers are Focused and Leverage Thought-Leadership

Technical marketing writers aren’t just ascribing words to an assignment. These specialists are strategically:


  • Researching their audience,

  • Assessing the outlet where the content will reside,

  • Evaluating ways the content could be replicated,

  • Choosing the outline, flow, and words that will communicate a topic effectively.


Technical Writers Write —It's Their Job.

A writer isn’t burdened by a writing project – it’s their career. It’s within the context that they’ve honed their skills and it comes as naturally as a product design team assessing potential designs and evaluating tradeoffs.




4 Ways to Maximize your Writing Team


Let's highlight the four ways to fully use your technical marketing writer resources.



1. Bring Your Writers In to Understand Your Brand Story

Your writers may be writing about a specific topic or technology, but they need to understand your brand story and brand attributes. A compelling piece of content will be tailored to fit your specific audience, challenges, and their deepest needs. It will include elements of how you work, and exude the culture of your company.


 If you’ve already completed positioning and messaging, share this with your writing team. It will help to inform their writing and ultimately create a better, more cohesive piece of content.



2. Play the Expert Role

Your writers will want to interview you. You can just send them a data sheet and something you’ve created before, but to write something compelling, they need to get details from you.


In this phase, let them ask questions and explore different angles. Seek to give them your unique experience with the product or application or idea they’re writing about – they’ll be able to translate your thoughts and subjectivity in the context of products and technology facts.



3. Use Their Outlet Expertise

Your writing team should begin the writing project with an idea of their outlet. A news release prepared for mass distribution will need different information conveyed in a different tone than a casual blog post or a technical white paper on coming industry trends.


Different pieces of content have different audiences, tones, and needed details.


These different content forms may require they ask for different questions or resources. They may need to speak with a customer, provide supporting images, or have you review a quote they’ve written for you. All of these suggestions should be welcomed as they will make your final content piece stronger and more applicable to the audience.



4. Trust Their Writing and Reviews

To begin, your writer will create a draft or an outline for you. This first pass serves to organize the content, convey main ideas, and make sure the right details are in the right places.


They will likely have another round of questions for you – possibly asking for details you wouldn’t have thought to include.


Don't worry about your own grammar.

You get a lot of freedom in this process. You don’t have to worry about grammar, or when to spell out an acronym, or if it would be more beneficial for you to use the term “turnkey embedded systems” rather than “complete embedded solutions” in the title of your work – they’ll put your information into the context of their technical writing skills and make the right decisions for you.



 




For more information on content planning and to understand how content can benefit your company, we invite you to visit our 'Knowledge Base' for more details.







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